Announcing Our New Help Center and Improved Client Support Options!
Payset’s new, advanced help center provides detailed answers to commonly asked questions. There are also new easy ways to connect to our support team: you can schedule a call on your account dashboard, chat with us via WhatsApp, or file a support ticket online.
Payset’s Superior Client Support
At Payset, we have always prioritized personal service and strove to provide superior client support to our competitors.
Our recent updates, including new live support options and a dramatically improved help center build on that promise. Thanks to a wider selection of support features, you’ll always get the assistance you need — either from a support agent or our comprehensive Q+A database.
Here’s what you should know.
Using the New Help Center
In our help center, you’ll find detailed answers to commonly asked questions as well as screenshots and images to walk you through your account dashboard.
Here is an overview of what you’ll find on the database:
- Setting up an account – Find out everything you need to know about the onboarding and account set-up process, including our eligibility requirements, what documentation you’ll need to provide, whether you might need to pay set-up fees, and more.
- Managing your account – Learn how to set up password recovery, enable two-factor authentication (2FA), change your personal details, manage multiple payment accounts, troubleshoot common issues, and add new currencies.
- Sending and receiving money – Find out about transfer times and fees, transfer limits, and sending bulk and repeat payments. Plus, learn about options and restrictions concerning local and international transfers.
- Holding money – Discover our available currencies and holding limits, and how Payset securely stores your money in authorised bank accounts through a practice called safeguarding.
- Currency Exchange – Find out how to quickly and easily exchange foreign currencies in your online Payset account, as well as everything you need to know about FX fees, available currencies, and how we set exchange rates.
- Cryptocurrency – Learn how you can add funds to your Payset account from supported cryptocurrency exchanges.
- Plus, our general questions section answers a variety of our most commonly asked big-picture questions about Payset.
Contact Payset With Ease
If you can’t find an answer on our help database, contact us directly.
We’ve always offered personal service and direct customer support, but reaching out to us is now easier than ever.
Choose from these options:
Option 1: Submit a request from the help center.
You can submit a support request whether you have a Payset account or are in the process of signing up for one. Our support agents will respond to your question as soon as possible.
Option 2: Schedule a call with us.
If you’re a registered user, you can now schedule a call from your account dashboard. Just log in, then click “Help” in the left-side menu and “schedule a call.” Simply choose your preferred date and time for an appointment, and a support agent will call you at the scheduled time.
Option 3: Chat on WhatsApp.
Finally, you can get instant support during working hours by chatting with us on WhatsApp.
Ready to Open an Account?
Payset clients benefit from the best service standards in the industry. We are constantly striving to provide not only premium payment services–including multi-currency accounts, local IBANs, instant FX, and support for payments worldwide–but also the best personal support to each and every valued client.
Sound like something you could use?
Get in touch now or sign up to see just how easy it is to use Payset. The application only takes a few minutes to complete.
Frequently asked questions
What is a multi-currency account/virtual IBAN?
A Payset multi-currency account allows you to receive money in 34 different currencies and send money in up to 38 currencies, all within the same account.
You can deposit and withdraw funds, convert currencies at competitive exchange rates, and hold your chosen currencies to capitalize on market movements.
A Payset multi-currency account allows startups and business owners to receive payments from clients virtually anywhere in the world and pay suppliers, staff, and contractors quickly and affordably in their chosen currency.
- Funds can be deposited and withdrawn from the account for a small fee.
- Account holders can send and receive money with other Payset users for free.
- Depending on your region, you can use various payment networks from your Payset account, including SWIFT, SEPA, ACH, Fedwire, Faster Payments, BACS, and CHAPS.
- Once you register an account, you will be provided with a Virtual IBAN (International Bank Account Number), which makes all of these transfers easy.
- We provide you with local payments and collections. For example, transactions in USD, EUR, CAD, and GBP are processed through the local payment networks, which is far cheaper and takes minutes as opposed to days
Are there limits on the amount of money I can send and receive?
No, there are no transaction limits on Payset multi-currency accounts.
However, higher-volume transactions may require additional anti-fraud verification. If you plan to make a large transaction, contact us in advance to avoid verification delays.
How is Payset regulated?
Payset is regulated as an authorized Electronic Money Institution by the UK Financial Conduct Authority. Our activities are also regulated by the Payment Services Regulation 2017 and the Electronic Money Regulation 2011 (SI 2011/99).
How do I add money to my account?
How do I send money from my account?
Once you have opened your verified IBAN account and added money to a balance, transferring funds is simple.
Simply log in into your account and add a beneficiary, then simply “make a transfer” in your preferred currency to that beneficiary.
Types of Multi-Currency Accounts
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