Case Study: How Callisto Group Uses Payset to Simplify Payments in the Immigration Services Industry
This is the first installment in our new series wherein we profile companies successfully using Payset to meet their payment needs. Read on to see a specific use case for Payset's services. It may just reveal a new way we can help your company thrive. Thanks so much to the Callisto Group team for sharing your experience!
Callisto Group is an immigration consultancy agency based in Vancouver, Canada, and operating worldwide. Their mission is to help clients navigate Canada's complex immigration system and find the best approach to bringing them to Canada.
They have been a Payset client since 2022.
1. Could you provide a brief profile of your business (your industry and focus, how long you’ve been in business, how many employees there are, and anything about your story that you’d like to share)?
Our company has been at the forefront of the immigration services industry for over eight years, specializing in providing comprehensive assistance to individuals worldwide seeking to immigrate to Canada. As a robust small-to-medium enterprise, we have made a global footprint with our subsidiaries in numerous countries. Our story is a testament to our commitment to easing the process of immigration, offering an understanding hand during what can often be a complex journey.
2. How did you find out about Payset? Did you compare us to other platforms? Why did you end up selecting us?
Our discovery of Payset was a product of diligent research, which involved leveraging our professional networks and other resources to identify the most suitable wire transfer solution provider. The decision to choose Payset was predicated upon various criteria, including operational efficiency, interface usability, service quality-cost analysis, and most importantly, dependability.
3. What was opening the account like? How long did it take? Did you get the necessary support?
Our experience of setting up an account with Payset was seamless. The responsiveness and expedience of the Payset team were commendable, ensuring our queries and requests for assistance were promptly addressed.
4. How are you currently using Payset’s services? In other words, which of our products do you use, and how do you use them?
Payset serves as one of our primary avenues for conducting wire transactions. This service is deployed across all our global desks, enabling us to efficiently manage payments from our diverse clientele.
5. Do you have any feedback or suggestions about your experience with our customer support team?
Our interaction with Payset's customer support has been predominantly positive. Fortunately, we have not encountered any significant issues that necessitated significant intervention. Their diligence is worthy of commendation.
6. What would you say are the problems you’re solving with Payset? How do our solutions help your business? (Does it save you money? Does it help you increase productivity?)
Payset addresses a critical need in our operations, particularly for clients without access to credit cards or those who prefer wire transfers over card payments. By facilitating these transactions, Payset aids in streamlining our processes, ultimately contributing to enhanced productivity.
7. Payset is on the cusp of releasing many new products and improvements (a new user platform, new banking partners, new services like debit cards, and more). Is there anything that you foresee being particularly relevant for your company or any products or services you’d like to see Payset add or adapt?
We anticipate that the proposed enhancements, such as the user platform overhaul, could significantly augment our user experience, which is already commendable. The introduction of additional banking partners, especially in countries not currently within your service area, would broaden our operational reach, opening up more opportunities for our clients to benefit from Payset's services.
8. Would you recommend Payset to other people?
Without hesitation, we would recommend Payset. Our experience has been extremely satisfactory, and we have consistently spoken highly of your services within our professional circles.
Frequently asked questions
What is a multi-currency account/virtual IBAN?
A Payset multi-currency account allows you to receive money in 34 different currencies and send money in up to 38 currencies, all within the same account.
You can deposit and withdraw funds, convert currencies at competitive exchange rates, and hold your chosen currencies to capitalize on market movements.
A Payset multi-currency account allows startups and business owners to receive payments from clients virtually anywhere in the world and pay suppliers, staff, and contractors quickly and affordably in their chosen currency.
- Funds can be deposited and withdrawn from the account for a small fee.
- Account holders can send and receive money with other Payset users for free.
- Depending on your region, you can use various payment networks from your Payset account, including SWIFT, SEPA, ACH, Fedwire, Faster Payments, BACS, and CHAPS.
- Once you register an account, you will be provided with a Virtual IBAN (International Bank Account Number), which makes all of these transfers easy.
- We provide you with local payments and collections. For example, transactions in USD, EUR, CAD, and GBP are processed through the local payment networks, which is far cheaper and takes minutes as opposed to days
Are there limits on the amount of money I can send and receive?
No, there are no transaction limits on Payset multi-currency accounts.
However, higher-volume transactions may require additional anti-fraud verification. If you plan to make a large transaction, contact us in advance to avoid verification delays.
How is Payset regulated?
Payset is regulated as an authorized Electronic Money Institution by the UK Financial Conduct Authority. Our activities are also regulated by the Payment Services Regulation 2017 and the Electronic Money Regulation 2011 (SI 2011/99).
How do I add money to my account?
How do I send money from my account?
Once you have opened your verified IBAN account and added money to a balance, transferring funds is simple.
Simply log in into your account and add a beneficiary, then simply “make a transfer” in your preferred currency to that beneficiary.
Types of Multi-Currency Accounts
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